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Capacity — AI Customer Support Tool

Review star icon 5.0 / 5 (from 13 reviews)
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What is Capacity?

Capacity is an AI-powered support automation platform that answers questions, automates repetitive support functions, and creates solutions for business challenges. It helps customer service teams reduce ticket volumes and empowers employees to find information quickly, improving productivity for organizations across industries like banking, education, and manufacturing.

What sets Capacity apart?

Capacity stands out with its ability to craft custom solutions for unique business challenges across diverse sectors. The platform integrates with existing systems, allowing companies to maintain their current workflows while adding AI-powered support. By reducing time spent on repetitive tasks, Capacity helps organizations focus on strategic initiatives and improve their overall performance.

Capacity Use Cases

  • Automate customer support
  • Streamline employee onboarding
  • Create self-service knowledge bases
  • Enhance contact center efficiency

Who uses Capacity?

Technical Support Specialists IT Consultants IT Project Managers Office Managers Account Executives Implementation Managers Help Desk Technicians Business Development Representatives Sales Representatives Customer Success Managers Client Services Coordinators Human Resources Managers Customer Support Specialists Community Managers Operations Managers

Features and Benefits

  • Feature icon AI-Powered Knowledge Base
    Store and manage organizational knowledge in an intelligent, self-managed system for easy access and sharing.
  • Feature icon Automated Support
    Deflect tickets, emails, and phone calls using AI-powered chatbots and virtual agents.
  • Feature icon Workflow Automation
    Streamline key processes and tasks with customizable automation tools.
  • Feature icon Omnichannel Support
    Provide consistent customer service across multiple communication channels, including web, email, chat, and voice.
  • Feature icon Integration Capabilities
    Connect with existing systems and tools through a range of integration options and APIs.

Capacity Pros and Cons

Pros
  • Circle checkmark icon Provides AI-powered support automation for businesses
  • Circle checkmark icon Decreases the number of support requests and tickets
  • Circle checkmark icon Offers a user-friendly mobile app for on-the-go access
  • Circle checkmark icon Integrates a knowledge base for quick information retrieval
Cons
  • Cross icon Limited user feedback available for comprehensive evaluation
  • Cross icon May require initial setup and customization for optimal use
  • Cross icon Potential learning curve for employees adapting to the system
  • Cross icon Effectiveness depends on the quality of input knowledge base

Pricing

Growth $49/mo
  • Circle check icon 1 AI-Powered Bot + FAQ Responses
  • Circle check icon Customizable, Brandable Web Concierge Interface
  • Circle check icon Knowledge Articles + Service Portal / CMS
  • Circle check icon Cloud Drive with 10GB Storage
  • Circle check icon Helpdesk + Ticketing Workflow with Kanban
  • Circle check icon Custom Ticket Fields
  • Circle check icon State of the Art Natural Language Processing
  • Circle check icon Guided Conversation Editor
  • Circle check icon Basic Analytics (3+ Dashboards)
  • Circle check icon Email Support
Professional $99/mo
  • Circle check icon Up to 3 Bots
  • Circle check icon Email, Slack, MS Teams Interfaces
  • Circle check icon Custom CSS and Javascript
  • Circle check icon Cloud Drive with 100GB Storage
  • Circle check icon Live Chat including AI Powered Suggestions
  • Circle check icon Custom Ticket Transitions
  • Circle check icon O365 or G Suite integration
  • Circle check icon Surveys Editor
  • Circle check icon Custom Concierge Variables
  • Circle check icon System Automations
  • Circle check icon Advanced Analytics (15+ Dashboards)
  • Circle check icon Priority Support
Enterprise Price not available
  • Circle check icon Unlimited Bots
  • Circle check icon SMS, Mobile App (iOS, Android soon) Interfaces
  • Circle check icon Single Sign On (SSO)
  • Circle check icon Cloud Drive with 1TB Storage
  • Circle check icon SLA Management
  • Circle check icon Dynamic Helpdesk Assignment
  • Circle check icon 120+ App Integrations
  • Circle check icon Javascript Code Editor
  • Circle check icon Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
  • Circle check icon RPA Web + Custom Event Driven Automations
  • Circle check icon Developer Platform Low Code Editor
  • Circle check icon Workflows No Code Editor
  • Circle check icon Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
  • Circle check icon Replay visitors sessions on your website
  • Circle check icon Classify, Split, Mine, Extract and Redact Documents
  • Circle check icon Analytics API
  • Circle check icon Dedicated CSM
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