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Botsonic — AI Customer Support Tool

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What is Botsonic?

Botsonic is an AI chatbot platform that reads company websites and documents to answer customer questions across 50+ languages on websites, WhatsApp, and SMS channels. The system processes refunds, schedules appointments, and manages HR requests for customer support teams, helping them handle 70% of incoming questions while reducing response times.

What sets Botsonic apart?

Botsonic sets itself apart with its model-agnostic system that switches between multiple AI providers to give business teams consistent service without depending on a single vendor. The GPT Router technology makes the tool helpful for companies who need reliable AI performance with guaranteed uptime for their customer interactions. Botsonic's enterprise-grade security protocols and quick five-minute setup time make it an attractive choice for businesses looking to add AI agents to their workflow.

Botsonic Use Cases

  • 24/7 Customer Support
  • Employee HR Assistance
  • Multilingual Shopping Support
  • Automated Sales Engagement

Who uses Botsonic?

eCommerce Managers Office Managers Customer Service Representatives Help Desk Technicians Small Business Owners Sales Representatives Client Services Coordinators Human Resources Managers Client Success Managers Customer Support Specialists

Features and Benefits

  • Feature icon AI Customer Support
    Automatically handles 70% of customer inquiries through an AI agent trained on your company's knowledge base and data.
  • Feature icon Multilingual Communication
    Delivers support and engagement in over 50 languages across various communication channels including web, WhatsApp, and SMS.
  • Feature icon Employee Resource Access
    Provides instant access to HR information, company policies, and resources through an AI-powered internal support system.
  • Feature icon Data Integration
    Connects with existing business tools and databases to enable automated workflows and maintain up-to-date information.
  • Feature icon Smart Handoff System
    Transfers complex queries to human agents when needed while maintaining conversation context and customer information.

Botsonic Pros and Cons

Pros
  • Circle checkmark icon Natural language processing abilities help create engaging conversations
  • Circle checkmark icon Handles multiple languages for wider accessibility
  • Circle checkmark icon Quick response times for real-time interactions
  • Circle checkmark icon Easy integration with existing websites
Cons
  • Cross icon Reliability issues cause occasional service disruptions
  • Cross icon Limited customization options restrict chat flow control
  • Cross icon Basic analytics capabilities lack detailed insights
  • Cross icon Customer support response times need improvement

Pricing

Free Trial
Starter $19/mo
  • Circle check icon 1 chatbot
  • Circle check icon 1,000 messages per month
  • Circle check icon 1 team member
  • Circle check icon 10M uploaded characters
  • Circle check icon 3 Agentic Actions
  • Circle check icon GPT-4o mini AI model
  • Circle check icon Lead capture forms
  • Circle check icon Upload sitemaps with up to 5,000 URLs
  • Circle check icon Basic integrations (Whatsapp, Facebook Messenger, Telegram, Zapier, Wordpress, Google Tag Manager, Google Drive)
Professional $49/mo
  • Circle check icon 2 chatbots
  • Circle check icon 3,000 messages per month
  • Circle check icon 2 team members
  • Circle check icon 50M uploaded characters
  • Circle check icon 5 Agentic Actions
  • Circle check icon Access to GPT-4o and upcoming AI models
  • Circle check icon Additional integrations including Slack, Google Chat, Calendly, Notion
  • Circle check icon Automated email transcripts
  • Circle check icon Request callback button
Advanced $299/mo
  • Circle check icon 5 team members
  • Circle check icon 12,000 messages per month
  • Circle check icon 100M Upload Characters
  • Circle check icon Industry-specific workflows
  • Circle check icon 5 workflows and 10 agentic actions
  • Circle check icon No limit on sitemap size
  • Circle check icon Auto-sync from website and 3rd party platforms
  • Circle check icon 1 training session
  • Circle check icon Dedicated Slack channel for 1 month
Enterprise Price not available
  • Circle check icon Custom number of team members
  • Circle check icon Custom number of messages
  • Circle check icon Custom number of chatbots
  • Circle check icon Custom upload characters
  • Circle check icon Advanced branding
  • Circle check icon SSO/SAML login
  • Circle check icon Priority support
  • Circle check icon API Access
  • Circle check icon Advanced AI analytics
  • Circle check icon All integrations plus Salesforce, Sharepoint, Freshdesk, Zoho, Confluence
  • Circle check icon 2 Training sessions
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