


What is Fini AI?
Fini AI is an AI-powered customer support platform that creates conversational agents to automate customer service operations. It integrates with existing support platforms like Zendesk, Intercom, and HubSpot without requiring code, processes complex actions like refunds and account updates, and learns from each customer interaction to improve accuracy over time. This helps customer support teams, CX managers, and support operations professionals achieve 80-90% query resolution rates while reducing support costs and improving customer satisfaction scores.
What sets Fini AI apart?
Fini AI sets itself apart with its proprietary AI flows system that handles multi-step customer service workflows like account modifications, billing adjustments, and order processing through guided conversational sequences. This structured approach proves beneficial for support operations teams managing high-volume customer interactions that require multiple verification steps and database updates. The platform's emphasis on enterprise-grade security compliance positions it as a trusted solution for organizations handling sensitive customer data.
Fini AI Use Cases
- Customer support automation
- Ticket resolution
- Multilingual customer service
- Support cost reduction
- 24/7 customer assistance
Who uses Fini AI?
Features and Benefits
- Resolves up to 80% of customer queries without human intervention, providing instant 24/7 support across 100+ languages.
AI-Powered Resolution
- Connects with existing tools like Zendesk, Intercom, Hubspot, and Slack without requiring code or migration.
Platform Integration
- Continuously improves accuracy through feedback and previous interactions, becoming smarter with each customer conversation.
Self-Learning Intelligence
- Takes complex actions like updating account details and processing refunds beyond simply answering basic queries.
Agentic Actions
- Remembers past conversations and customer preferences to deliver personalized support experiences.
Customer Memory
- Maintains SOC 2, GDPR, and ISO compliance standards to ensure data remains private and secure.
Enterprise Security
Fini AI Pros and Cons
Reduces support ticket volume by up to 80% through effective automation
Exceptional customer support team that is highly responsive and committed to user success
Quick setup and deployment process that can be completed in under a week
Delivers high-quality answers that exceed user expectations for accuracy and helpfulness
Strong security features including PII masking, SOC2, ISO 27001, and GDPR compliance
Easy integration across multiple platforms like Slack and Zendesk without coding required
Occasionally hallucinates and creates non-existent features or processes when learning new models
Lacks automatic synchronization with CRM systems like Zendesk macros
May require custom integrations for complex or less common system setups
Limited local presence in certain regions like Brazil for some enterprise requirements
Pricing
Free TrialCost per resolution: Free
Platform cost: Free
Minimum monthly billing: Free
50 questions
Up to 50 documents
Up to 5 users
Up to 2 bots/sub-agents
Cost per resolution: $0.69
Platform cost: Free
Minimum monthly billing: $1799
5000 questions
Up to 1000 documents
Unlimited users
Up to 5 bots/sub-agents
Cost per resolution: Contact us
Platform cost: Contact us
Minimum monthly billing: Contact us
Unlimited questions
Unlimited documents
Unlimited users
Unlimited bots/sub-agents
Custom integrations
Custom features