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Fini AI — AI Customer Support Tool

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What is Fini AI?

Fini AI is an AI-powered customer support platform that creates conversational agents to automate customer service operations. It integrates with existing support platforms like Zendesk, Intercom, and HubSpot without requiring code, processes complex actions like refunds and account updates, and learns from each customer interaction to improve accuracy over time. This helps customer support teams, CX managers, and support operations professionals achieve 80-90% query resolution rates while reducing support costs and improving customer satisfaction scores.

What sets Fini AI apart?

Fini AI sets itself apart with its proprietary AI flows system that handles multi-step customer service workflows like account modifications, billing adjustments, and order processing through guided conversational sequences. This structured approach proves beneficial for support operations teams managing high-volume customer interactions that require multiple verification steps and database updates. The platform's emphasis on enterprise-grade security compliance positions it as a trusted solution for organizations handling sensitive customer data.

Fini AI Use Cases

  • Customer support automation
  • Ticket resolution
  • Multilingual customer service
  • Support cost reduction
  • 24/7 customer assistance

Who uses Fini AI?

Features and Benefits

  • Feature icon AI-Powered Resolution
    Resolves up to 80% of customer queries without human intervention, providing instant 24/7 support across 100+ languages.
  • Feature icon Platform Integration
    Connects with existing tools like Zendesk, Intercom, Hubspot, and Slack without requiring code or migration.
  • Feature icon Self-Learning Intelligence
    Continuously improves accuracy through feedback and previous interactions, becoming smarter with each customer conversation.
  • Feature icon Agentic Actions
    Takes complex actions like updating account details and processing refunds beyond simply answering basic queries.
  • Feature icon Customer Memory
    Remembers past conversations and customer preferences to deliver personalized support experiences.
  • Feature icon Enterprise Security
    Maintains SOC 2, GDPR, and ISO compliance standards to ensure data remains private and secure.

Fini AI Pros and Cons

Pros
  • Circle checkmark icon Reduces support ticket volume by up to 80% through effective automation
  • Circle checkmark icon Exceptional customer support team that is highly responsive and committed to user success
  • Circle checkmark icon Quick setup and deployment process that can be completed in under a week
  • Circle checkmark icon Delivers high-quality answers that exceed user expectations for accuracy and helpfulness
  • Circle checkmark icon Strong security features including PII masking, SOC2, ISO 27001, and GDPR compliance
  • Circle checkmark icon Easy integration across multiple platforms like Slack and Zendesk without coding required
Cons
  • Cross icon Occasionally hallucinates and creates non-existent features or processes when learning new models
  • Cross icon Lacks automatic synchronization with CRM systems like Zendesk macros
  • Cross icon May require custom integrations for complex or less common system setups
  • Cross icon Limited local presence in certain regions like Brazil for some enterprise requirements

Pricing

Free Trial
Starter Price not available
  • Circle check icon Cost per resolution: Free
  • Circle check icon Platform cost: Free
  • Circle check icon Minimum monthly billing: Free
  • Circle check icon 50 questions
  • Circle check icon Up to 50 documents
  • Circle check icon Up to 5 users
  • Circle check icon Up to 2 bots/sub-agents
Growth $0.69/mo
  • Circle check icon Cost per resolution: $0.69
  • Circle check icon Platform cost: Free
  • Circle check icon Minimum monthly billing: $1799
  • Circle check icon 5000 questions
  • Circle check icon Up to 1000 documents
  • Circle check icon Unlimited users
  • Circle check icon Up to 5 bots/sub-agents
Enterprise Price not available
  • Circle check icon Cost per resolution: Contact us
  • Circle check icon Platform cost: Contact us
  • Circle check icon Minimum monthly billing: Contact us
  • Circle check icon Unlimited questions
  • Circle check icon Unlimited documents
  • Circle check icon Unlimited users
  • Circle check icon Unlimited bots/sub-agents
  • Circle check icon Custom integrations
  • Circle check icon Custom features
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