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Worktual — AI Customer Support Tool

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What is Worktual?

Worktual is an AI-powered customer experience platform built for businesses seeking to improve their customer support operations. It enables personalized customer interactions across multiple channels, automates routine support inquiries with conversational AI, and provides data-driven insights that help customer service teams deliver faster resolutions while reducing operational costs.

What sets Worktual apart?

Worktual sets itself apart with its extensive third-party integration system, connecting seamlessly with over 20 popular business tools including Salesforce, HubSpot, and Shopify. The platform's flexible architecture allows businesses of any size to implement only the specific features they need, making it an ideal solution for growing companies with changing support requirements. Worktual's industry-specific modules deliver targeted solutions for sectors like healthcare, finance, and retail, with pre-built templates that address unique customer service challenges in each field.

Worktual Use Cases

  • 24/7 Customer Support Automation
  • Conversational Commerce
  • Customer Service Analytics
  • Omnichannel Support Integration

Who uses Worktual?

Technical Support Specialists eCommerce Managers Customer Service Representatives Help Desk Technicians Client Relations Specialists Customer Success Managers Customer Support Specialists Communications Managers

Features and Benefits

  • Feature icon AI-Powered Chatbots
    Engage customers with intelligent chatbots that handle queries, book appointments, and provide personalized support around the clock.
  • Feature icon Omnichannel Support
    Connect with customers across multiple channels while maintaining conversation context and consistent service quality.
  • Feature icon Third-Party Integrations
    Integrate with popular CRM, e-commerce, accounting, and communication platforms to streamline business operations.
  • Feature icon Conversational AI
    Transform customer interactions with natural, human-like conversations powered by advanced CXAI technology.
  • Feature icon Scalable Solutions
    Access customizable plans that grow with your business, from small operations to enterprise-level requirements.

Worktual Pros and Cons

Pros
  • Circle checkmark icon Reduces support tickets through effective self-service options
  • Circle checkmark icon Excellent customer support and deployment assistance
  • Circle checkmark icon Quick implementation with pre-built templates and workflows
  • Circle checkmark icon Intuitive and user-friendly interface requiring minimal training
  • Circle checkmark icon Strong automation capabilities for workplace support
Cons
  • Cross icon Aggressive data collection and spam practices raise privacy concerns
  • Cross icon Limited transparency around business practices and refund policies
  • Cross icon Lacks entry-level job opportunities and diverse role categories
  • Cross icon Navigation could be improved with better categorization
  • Cross icon Premium pricing may not suit smaller organizations

Pricing

Free Trial
Starter $50/mo
  • Circle check icon Omnichannel Support
  • Circle check icon Automatic Call Distribution (ACD)
  • Circle check icon Smart Reply
  • Circle check icon Automated Callback
  • Circle check icon Audio Transcription
Growth $65/mo
  • Circle check icon Everything in Starterplus
  • Circle check icon Query-Driven Omnichannel Support
  • Circle check icon Call whispering, barging & monitoring
  • Circle check icon Auto assign Callback
  • Circle check icon Agent Handover
  • Circle check icon Video Support
Pro $85/mo
  • Circle check icon Everything in Growthplus
  • Circle check icon Logic-Driven Omnichannel Support
  • Circle check icon Auto Attendant
  • Circle check icon Agent Assist
  • Circle check icon Ready to use Templates
  • Circle check icon Payments and Transactions
  • Circle check icon Workflow Builder
  • Circle check icon Query Reminders
Enterprise Price not available
  • Circle check icon Everything in Proplus
  • Circle check icon Conversational Omnichannel Support
  • Circle check icon Virtual Agent
  • Circle check icon Agent-Bot Priority Management
  • Circle check icon Conversations to Transactions
  • Circle check icon Large Language Model (LLM) and Natural Language Processing (NLP)
  • Circle check icon Simultaneous Actions
  • Circle check icon Agent-Bot Performance Analytics
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