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Tidio Copilot — AI Customer Support Tool

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What is Tidio Copilot?

Tidio Copilot is a Chrome extension AI assistant that integrates with helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail. It generates response suggestions based on your conversation history, draws from your custom knowledge base to provide on-brand answers, and overlays directly onto your existing support platform to help customer service teams automate 30% of their workload without changing their current workflow.

What sets Tidio Copilot apart?

Tidio Copilot sets itself apart with its cross-channel conversation analysis that learns from customer interactions across live chat, email, and social media to deliver contextually relevant response suggestions. This comprehensive approach proves particularly beneficial for customer service teams managing multiple communication channels, as it provides consistent, accurate answers regardless of where the conversation takes place. The tool's enterprise-grade security through Anthropic's Claude AI and GDPR compliance makes it a trusted choice for support teams seeking reliable AI assistance.

Tidio Copilot Use Cases

  • Customer support automation
  • Helpdesk response suggestions
  • Product recommendation responses
  • Business policy explanations
  • Real-time pricing calculations

Who uses Tidio Copilot?

Technical Support Specialists Customer Service Representatives Help Desk Technicians Customer Success Managers Client Services Coordinators Client Success Managers Customer Support Specialists

Features and Benefits

  • Feature icon AI Response Suggestions
    Generates accurate, on-brand responses across all communication channels that can automate up to 30% of customer service workload.
  • Feature icon Helpdesk Integration
    Works directly with Zendesk, Intercom, Gorgias, and Gmail without requiring platform migration or workflow disruption.
  • Feature icon Custom Knowledge Base
    Draws from your website content and FAQs to provide factual, on-brand responses without hallucinations.
  • Feature icon Enterprise-Grade Security
    Protects data with HTTPS encryption, secure data handling practices, and full GDPR/CCPA compliance.
  • Feature icon Free Chrome Extension
    Offers enterprise-level AI assistance at zero cost while introducing users to the complete Tidio ecosystem.

Pricing

Free $0/mo
  • Circle check icon Free Chrome extension
  • Circle check icon Automates up to 30% of workload
  • Circle check icon Integrates with Zendesk, Intercom, Gorgias, and Gmail
  • Circle check icon Enterprise-grade security
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