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Smith.ai — AI Customer Support Tool

Review star icon 4.5 / 5 (from 254 reviews)
Ranking star icon Rated #42 in AI Customer Support Tools
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What is Smith.ai?

Smith.ai is a customer engagement platform that combines AI with human agents to handle calls, chats, and lead outreach. It provides 24/7 virtual receptionists who answer calls, qualify leads, and book appointments for businesses such as law firms, home services, and auto repair shops.

What sets Smith.ai apart?

Smith.ai distinguishes itself by blending AI-driven efficiency with the personal touch of human agents, creating a hybrid approach to customer interactions. This combination allows business owners to redirect their focus towards crucial tasks like case preparation or product development. The platform's adaptability makes it valuable for various sectors, from legal practices to home service providers.

Smith.ai Use Cases

  • 24/7 virtual reception
  • Automated lead follow-up
  • Website chat support
  • Appointment scheduling

Who uses Smith.ai?

Customer Service Representatives Entrepreneurs Consultants Small Business Owners Freelancers Attorneys Physicians Sales Representatives Property Managers Doctors Real Estate Agents Lawyers

Features and Benefits

  • Feature icon 24/7 Virtual Receptionists
    Live agents answer your calls around-the-clock, ensuring you never miss an opportunity.
  • Feature icon AI-Powered Assistance
    Proprietary AI technology enables agents to handle calls efficiently and accurately.
  • Feature icon Lead Screening and Intake
    Agents capture and qualify leads based on your custom criteria to identify best-fit prospects.
  • Feature icon Appointment Booking
    Virtual receptionists can schedule appointments directly on your calendar using various booking software integrations.
  • Feature icon Outreach Campaigns
    Sales-trained agents make outbound calls to engage leads and create more sales opportunities for your business.

Smith.ai Pros and Cons

Pros
  • Circle checkmark icon 24/7 virtual receptionist service for businesses
  • Circle checkmark icon Handles calls, chats, texts, and messages
  • Circle checkmark icon Screens potential clients and schedules appointments
  • Circle checkmark icon Integrates with many business tools and CRMs
  • Circle checkmark icon Offers bilingual answering services
  • Circle checkmark icon Provides detailed call summaries and analytics
  • Circle checkmark icon Makes outbound calls for lead follow-up
Cons
  • Cross icon Some users report billing and setup issues
  • Cross icon Integration limitations with certain systems
  • Cross icon Occasional errors in following specific instructions
  • Cross icon Mixed reviews on customer support responsiveness
  • Cross icon Higher cost compared to basic answering services
  • Cross icon Learning curve for complex customizations
  • Cross icon Potential for miscommunication with virtual staff

Pricing

Starter $285/mo
  • Circle check icon 30 calls
  • Circle check icon 1 free transfer destination
  • Circle check icon $10.50 per conversation over 30
Basic $765/mo
  • Circle check icon 90 calls
  • Circle check icon 2 free transfer destinations
  • Circle check icon $9.50 per conversation over 90
Pro $1950/mo
  • Circle check icon 300 calls
  • Circle check icon 10 free transfer destinations
  • Circle check icon $7.50 per conversation over 300
Enterprise Price not available
  • Circle check icon Custom
  • Circle check icon Custom transfer destinations
  • Circle check icon Price adjusted based on your needs
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