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Robylon AI — AI Customer Support Tool

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What is Robylon AI?

Robylon AI is an AI-powered customer support platform designed for ecommerce companies. It resolves customer inquiries across email, chat, and voice channels with 80% automation rate, responds to queries in milliseconds, and communicates in 12 different languages to help support teams reduce resolution time by 93% and lower support costs by 30%.

What sets Robylon AI apart?

Robylon AI sets itself apart with autonomous issue resolution capabilities that allow ecommerce support teams to handle complex customer problems without human intervention. The AI's built-in quality verification system ensures accuracy for critical support issues, giving managers confidence while freeing staff to focus on high-value customer interactions. Robylon AI transforms entire customer support operations by adapting to specific store policies and product catalogs across multiple retail platforms.

Robylon AI Use Cases

  • Automated customer support
  • Multilingual query resolution
  • Voice agent conversations
  • Support ticket automation

Who uses Robylon AI?

Technical Support Specialists Customer Service Representatives Help Desk Technicians Customer Success Managers Client Services Coordinators

Features and Benefits

  • Feature icon Automated Query Resolution
    Resolves 80% of customer queries autonomously across email, chat, and voice channels with high accuracy and without human intervention.
  • Feature icon Instant Response Time
    Responds to customer queries within milliseconds, reducing wait time and providing 24/7 support availability.
  • Feature icon Multilingual Support
    Understands and responds to customer inquiries in 12 different languages, enabling global customer service capabilities.
  • Feature icon Voice AI Integration
    Handles support calls with 40+ real human voices across 5 dialects, processing 6x more calls than traditional IVR systems.
  • Feature icon Seamless Platform Integration
    Connects with popular platforms including Zendesk, Freshdesk, Shopify, and various messaging services to centralize customer support operations.

Robylon AI Pros and Cons

Pros
  • Circle checkmark icon Reduces customer support workload by 50-70% through automation
  • Circle checkmark icon Dramatically improves query resolution time and reduces backlogs
  • Circle checkmark icon Handles multiple languages effectively for global customer support
  • Circle checkmark icon Available 24/7 for instant customer query resolution
  • Circle checkmark icon Significantly increases customer satisfaction scores
Cons
  • Cross icon AI occasionally produces hallucinated or inaccurate responses
  • Cross icon Initial setup and training period takes considerable time
  • Cross icon Dashboard reporting features lack intuitiveness
  • Cross icon Ticket loading times can be slow
  • Cross icon Manual effort required for historical data integration

Pricing

Free Trial
Pay-per-Resolution Price not available
  • Circle check icon Charged only for the queries resolved
  • Circle check icon No charge for unresolved queries
  • Circle check icon Based on AI + human assisted resolution
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