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InboxPilot — AI Customer Support Tool

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What is InboxPilot?

InboxPilot is an AI-powered email management platform that automates responses to customer inquiries 24/7. It connects to Gmail, Outlook, or Zendesk accounts, learns from your company data, and generates accurate replies that match your brand's voice. Customer support teams, security operations departments, and CRM-focused professionals use InboxPilot to reduce manual email workloads, track response metrics, and ensure timely communication with clients.

What sets InboxPilot apart?

InboxPilot distinguishes itself with a confidence scoring system that intelligently determines when to auto-reply to emails and when to escalate them to your team. This dual-mode functionality allows customer service managers to start with draft-only replies for review before transitioning to full automation when they feel comfortable with the AI's performance. The platform's ability to train on specific company websites, FAQs, and knowledge bases creates a truly personalized email assistant that understands your unique business context.

InboxPilot Use Cases

  • AI email auto-responses
  • Customer support automation
  • Email workflow optimization
  • Zendesk integration
  • 24/7 email management

Who uses InboxPilot?

Office Managers Customer Service Representatives Freelancers Sales Representatives Client Services Coordinators Client Success Managers Customer Support Specialists Executive Assistants

Features and Benefits

  • Feature icon AI Email Automation
    Train the AI with your data to automatically draft responses or send replies 24/7, reducing time spent on repetitive email tasks.
  • Feature icon Custom AI Training
    Import website content and custom data to create an email bot that understands your specific customer queries and business information.
  • Feature icon Smart Escalation System
    Automatically flags complex or sensitive issues for human intervention when confidence scores fall below thresholds.
  • Feature icon Email Workflow Management
    Organizes and centralizes email interactions through an intuitive dashboard, streamlining communication processes across teams.
  • Feature icon Zendesk Integration
    Connects seamlessly with Zendesk to unify customer service platforms, syncing tickets and conversations into a centralized workspace.

Pricing

Free $0/mo
  • Circle check icon Access to latest mini models
  • Circle check icon 10 Emails
  • Circle check icon 1 connected email account
  • Circle check icon 400,000 characters data source limit
  • Circle check icon 1 team member
  • Circle check icon Limited to 10 links to train on
  • Circle check icon Capture Email Escalations
  • Circle check icon Multilanguage Support
  • Circle check icon Zendesk Integration
Hobby $19/mo
  • Circle check icon Access to latest models
  • Circle check icon 200 Emails
  • Circle check icon 2 connected email accounts
  • Circle check icon 5,000,000 characters data source limit
  • Circle check icon 3 team members
  • Circle check icon Up to 100 links to train on
  • Circle check icon Capture Email Escalations
  • Circle check icon Multilanguage Support
  • Circle check icon Remove 'Powered by InboxPilot'
  • Circle check icon Zendesk Integration
Standard $99/mo
  • Circle check icon Access to latest models
  • Circle check icon 1,000 Emails
  • Circle check icon 5 connected email accounts
  • Circle check icon 11,000,000 characters data source limit
  • Circle check icon 5 team members
  • Circle check icon Up to 500 links to train on
  • Circle check icon Capture Email Escalations
  • Circle check icon Multilanguage Support
  • Circle check icon Remove 'Powered by InboxPilot'
  • Circle check icon Zendesk Integration
Unlimited $399/mo
  • Circle check icon Access to latest models
  • Circle check icon 5,000 Emails
  • Circle check icon 10 connected email accounts
  • Circle check icon 20,000,000 characters data source limit
  • Circle check icon 20 team members
  • Circle check icon Up to 1000 links to train on
  • Circle check icon Capture Email Escalations
  • Circle check icon Multilanguage Support
  • Circle check icon Remove 'Powered by InboxPilot'
  • Circle check icon Zendesk Integration
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