Beheard Labs — AI Customer Support Tool

What is Beheard Labs?

Beheard Labs is an AI-powered customer conversation platform that helps restaurant chains and retail brands engage customers through personalized AI agents. It creates custom brand ambassadors that handle customer feedback across SMS, social media, and in-store QR codes, while generating real-time sentiment analysis and actionable insights from every conversation. Marketing teams, customer experience managers, and franchise operators use Beheard Labs to reduce customer churn, improve satisfaction scores, and convert negative experiences into loyal customers.

What sets Beheard Labs apart?

Beheard Labs sets itself apart with its Customer Brand Relationship Score system that calculates individual risk scores for every customer across all brand touchpoints, from social media interactions to walk-in visits. This predictive scoring approach proves particularly helpful for franchise owners and regional managers who need to identify at-risk customers before they become detractors, allowing them to launch targeted retention campaigns for high-value relationships. The platform transforms scattered customer data from multiple channels into a unified intelligence system that drives proactive relationship management.

Beheard Labs Use Cases

• Conversational customer surveys
• Real-time feedback analysis
• Customer churn prediction
• Review generation campaigns
• Multi-channel customer insights