Chad — AI Customer Support Tool

What is Chad?

Chad is an AI customer service automation platform designed specifically for ecommerce businesses. It automates order tracking inquiries, processes returns and exchanges, and manages FAQ responses that help online retailers reduce support ticket volume and provide instant customer resolutions. The platform integrates with existing helpdesk systems like Zendesk and Gorgias to help ecommerce store owners, customer service managers, and online retailers deliver faster support while reducing operational costs.

What sets Chad apart?

Chad specializes in true auto-resolution through AI agents that can take direct actions like processing returns, updating orders, and checking real-time inventory levels rather than simply routing tickets to human agents. This self-learning approach proves particularly helpful for ecommerce teams who need to handle repetitive inquiries like order modifications and shipping updates without manual intervention. Chad delivers intelligent automation that resolves customer issues rather than just managing them.

Chad Use Cases

• Automated customer support
• Self-service order tracking
• Returns and exchanges automation
• First contact resolution improvement
• Ecommerce helpdesk integration