Boost.ai — AI Customer Support Tool

4.8 / 5 (from 17 reviews)

Rated #15 in AI Customer Support Tools

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What is Boost.ai?

Boost.ai is an AI-powered virtual agent platform that automates customer service interactions for businesses. It handles thousands of inquiries daily, provides instant responses to common questions, and allows customer service representatives to focus on addressing complex issues.

What sets Boost.ai apart?

Boost.ai stands out with its industry-specific customization, allowing banks and telecom giants to tailor virtual agents for both customer inquiries and internal support. This dual-purpose approach helps companies like DNB manage high chat volumes, slashing wait times from months to minutes. By automating routine questions, it frees up human agents to tackle complex issues, improving overall customer satisfaction.

Boost.ai Use Cases

Customer service automation
AI-powered chatbots
Omnichannel support
Internal knowledge management

Who uses Boost.ai?

Customer Service Representatives Technical Support Specialists Help Desk Technicians Customer Success Managers Client Services Coordinators Operations Managers Business Consultants

Features and Benefits

Enterprise-ready AI Platform
The platform offers scalable and secure integration with existing enterprise ecosystems for seamless implementation of conversational AI solutions.
No-code Conversation Builder
A user-friendly interface allows for the creation of advanced conversation flows without coding or developer involvement.
Omnichannel Support
The platform enables consistent customer interactions across multiple touchpoints including websites, messaging apps, and voice channels.
Generative AI Integration
The platform incorporates large language models to enhance virtual agent capabilities while maintaining enterprise-level control and safety.
Advanced Natural Language Understanding
The AI employs sophisticated NLU to accurately interpret and respond to a wide range of customer inquiries across thousands of topics.