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What is Agent AI?
Agent AI is an AI-powered customer service automation platform that handles interactions across chat, email, and voice channels. It personalizes responses using customer data and automates up to 90% of routine inquiries, allowing customer service representatives to focus on complex issues.
What sets Agent AI apart?
Agent AI distinguishes itself by offering omnichannel support across chat, email, and voice channels for enterprise customer service teams. This AI-driven platform enables customer service representatives to dedicate their time to addressing intricate customer concerns. By leveraging customer data, Agent AI crafts personalized interactions that foster stronger connections between businesses and their clients.
Agent AI Use Cases
- Customer service automation
- Omnichannel support
- Multilingual conversations
- Voice AI assistants
Who uses Agent AI?
Technical Support Specialists IT Consultants Entrepreneurs eCommerce Managers Customer Service Representatives Help Desk Technicians Small Business Owners Client Relations Specialists Customer Success Managers Client Services Coordinators Client Success Managers Digital Marketing Specialists Operations Managers Business Consultants
Features and Benefits
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Leverage a multi-LLM architecture to enable dynamic, goal-oriented conversations across chat and voice channels. Generative AI Platform - Provide customer service across 35+ channels including voice, chat, and email. Omnichannel Support
- Gain insights from conversational data to improve customer experience and agent performance. AI-Powered Analytics
- Create AI agents quickly using drag-and-drop interfaces and pre-built templates without coding. No-Code Bot Builder
- Connect with existing CRM, ticketing, and knowledge base systems for seamless workflow automation. Enterprise Integration
Agent AI Pros and Cons
Pros
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Integrates with major ticketing platforms like Zendesk and Freshworks - Customizable chat widget with banner and proactive chat options
- Supports multiple Southeast Asian languages and dialects
- User-friendly platform for flow creation and troubleshooting
- Deflects a significant portion of customer support tickets
- Offers reasonable pricing compared to alternatives
Cons
Platform experiences frequent outages affecting service level agreements - Limited data download capabilities for ticket information
- Difficult to switch between journeys and functions in cloud function
- Lacks comprehensive documentation for some features
- AI functionality reportedly underperforms compared to guided flows
- Migration process can be cumbersome when attempting to leave the service
Pricing
Free $0/mo
- 1 bot
- 2 channels
- 1 custom integration (API)
- 2 custom dashboards (data explorer)
- Limited agents
- 100/month MTU
- Max 1000 records User360
- 1000 transactions
- 1 active campaign
- Max 10 templates
Enterprise Price not available
- Unlimited bots
- All channels
- Unlimited custom integrations
- Unlimited custom dashboards
- Unlimited agents
- Usage based pricing
- Unlimited User360 (1000 transactions per user FU)
- Unlimited active campaigns
- Unlimited templates
- Code access
- Custom events
Promote Agent AI 
Agent AI Alternatives
22
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4.9 • 37
41
3.5 • 32
4.3 • 13
13
11
30