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Agent AI — AI Customer Support Tool

Review star icon 4.5 (from 37 reviews)
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What is Agent AI?

Agent AI is an AI-powered customer service automation platform that handles interactions across chat, email, and voice channels. It personalizes responses using customer data and automates up to 90% of routine inquiries, allowing customer service representatives to focus on complex issues.

What sets Agent AI apart?

Agent AI distinguishes itself by offering omnichannel support across chat, email, and voice channels for enterprise customer service teams. This AI-driven platform enables customer service representatives to dedicate their time to addressing intricate customer concerns. By leveraging customer data, Agent AI crafts personalized interactions that foster stronger connections between businesses and their clients.

Agent AI Use Cases

  • Customer service automation
  • Omnichannel support
  • Multilingual conversations
  • Voice AI assistants

Who uses Agent AI?

Features and Benefits

  • Feature icon Generative AI Platform
    Leverage a multi-LLM architecture to enable dynamic, goal-oriented conversations across chat and voice channels.
  • Feature icon Omnichannel Support
    Provide customer service across 35+ channels including voice, chat, and email.
  • Feature icon AI-Powered Analytics
    Gain insights from conversational data to improve customer experience and agent performance.
  • Feature icon No-Code Bot Builder
    Create AI agents quickly using drag-and-drop interfaces and pre-built templates without coding.
  • Feature icon Enterprise Integration
    Connect with existing CRM, ticketing, and knowledge base systems for seamless workflow automation.

Agent AI Pros and Cons

Pros
  • Circle checkmark icon Integrates with major ticketing platforms like Zendesk and Freshworks
  • Circle checkmark icon Customizable chat widget with banner and proactive chat options
  • Circle checkmark icon Supports multiple Southeast Asian languages and dialects
  • Circle checkmark icon User-friendly platform for flow creation and troubleshooting
  • Circle checkmark icon Deflects a significant portion of customer support tickets
  • Circle checkmark icon Offers reasonable pricing compared to alternatives
Cons
  • Cross icon Platform experiences frequent outages affecting service level agreements
  • Cross icon Limited data download capabilities for ticket information
  • Cross icon Difficult to switch between journeys and functions in cloud function
  • Cross icon Lacks comprehensive documentation for some features
  • Cross icon AI functionality reportedly underperforms compared to guided flows
  • Cross icon Migration process can be cumbersome when attempting to leave the service

Pricing

Free $0/mo
  • Circle check icon 1 bot
  • Circle check icon 2 channels
  • Circle check icon 1 custom integration (API)
  • Circle check icon 2 custom dashboards (data explorer)
  • Circle check icon Limited agents
  • Circle check icon 100/month MTU
  • Circle check icon Max 1000 records User360
  • Circle check icon 1000 transactions
  • Circle check icon 1 active campaign
  • Circle check icon Max 10 templates
Enterprise Price not available
  • Circle check icon Unlimited bots
  • Circle check icon All channels
  • Circle check icon Unlimited custom integrations
  • Circle check icon Unlimited custom dashboards
  • Circle check icon Unlimited agents
  • Circle check icon Usage based pricing
  • Circle check icon Unlimited User360 (1000 transactions per user FU)
  • Circle check icon Unlimited active campaigns
  • Circle check icon Unlimited templates
  • Circle check icon Code access
  • Circle check icon Custom events
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