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What is Agent AI?
Agent AI is an AI-powered customer service automation platform that handles interactions across chat, email, and voice channels. It personalizes responses using customer data and automates up to 90% of routine inquiries, allowing customer service representatives to focus on complex issues.
What sets Agent AI apart?
Agent AI distinguishes itself by offering omnichannel support across chat, email, and voice channels for enterprise customer service teams. This AI-driven platform enables customer service representatives to dedicate their time to addressing intricate customer concerns. By leveraging customer data, Agent AI crafts personalized interactions that foster stronger connections between businesses and their clients.
Agent AI Use Cases
- Customer service automation
- Omnichannel support
- Multilingual conversations
- Voice AI assistants
Who uses Agent AI?
Technical Support Specialists IT Consultants Entrepreneurs eCommerce Managers Customer Service Representatives Help Desk Technicians Small Business Owners Client Relations Specialists Customer Success Managers Client Services Coordinators Client Success Managers Digital Marketing Specialists Operations Managers Business Consultants
Features and Benefits
- Leverage a multi-LLM architecture to enable dynamic, goal-oriented conversations across chat and voice channels.
Generative AI Platform
- Provide customer service across 35+ channels including voice, chat, and email.
Omnichannel Support
- Gain insights from conversational data to improve customer experience and agent performance.
AI-Powered Analytics
- Create AI agents quickly using drag-and-drop interfaces and pre-built templates without coding.
No-Code Bot Builder
- Connect with existing CRM, ticketing, and knowledge base systems for seamless workflow automation.
Enterprise Integration
Agent AI Pros and Cons
Pros
Integrates with major ticketing platforms like Zendesk and Freshworks
Customizable chat widget with banner and proactive chat options
Supports multiple Southeast Asian languages and dialects
User-friendly platform for flow creation and troubleshooting
Deflects a significant portion of customer support tickets
Offers reasonable pricing compared to alternatives
Cons
Platform experiences frequent outages affecting service level agreements
Limited data download capabilities for ticket information
Difficult to switch between journeys and functions in cloud function
Lacks comprehensive documentation for some features
AI functionality reportedly underperforms compared to guided flows
Migration process can be cumbersome when attempting to leave the service
Pricing
Free $0/mo
1 bot
2 channels
1 custom integration (API)
2 custom dashboards (data explorer)
Limited agents
100/month MTU
Max 1000 records User360
1000 transactions
1 active campaign
Max 10 templates
Enterprise Price not available
Unlimited bots
All channels
Unlimited custom integrations
Unlimited custom dashboards
Unlimited agents
Usage based pricing
Unlimited User360 (1000 transactions per user FU)
Unlimited active campaigns
Unlimited templates
Code access
Custom events