Tidio — AI Customer Support Tool
4.1 (from 2,930
reviews)
Rated #35 in
AI Customer Support Tools
What is Tidio?
Tidio is an AI-powered customer communication platform that combines live chat and chatbots to automate responses for sales and support teams. It allows businesses to answer customer questions in seconds, offer personalized product recommendations, and manage conversations across multiple channels like email, WhatsApp and Facebook Messenger from a single dashboard.
What sets Tidio apart?
Tidio sets itself apart with Lyro, an AI assistant that can handle up to 70% of customer inquiries without human intervention. This feature proves especially valuable for small business owners looking to scale their support operations. By automating repetitive questions, Tidio allows companies to focus on complex customer needs and drive sales growth.
Tidio Use Cases
- Customer support automation
- Lead generation
- Chatbot-assisted sales
- Website visitor engagement
Who uses Tidio?
Features and Benefits
- Live ChatCommunicate with website visitors in real-time through a chat interface.
- AI ChatbotAutomate customer interactions using AI-powered chatbots that can answer common questions.
- Multichannel SupportManage conversations from various platforms like email, social media, and messaging apps in one dashboard.
- Visual Flow BuilderCreate custom chatbot conversation flows using a drag-and-drop interface without coding.
- Analytics DashboardTrack customer interactions and chatbot performance through data visualizations and reports.
Tidio Pros and Cons
Pros
- Intuitive and easy-to-use interface
- Integrates live chat and chatbot features
- Offers real-time visitor tracking
- Provides customizable quick responses
- Supports multiple communication channels
Cons
- Performance issues reported on some devices
- Limited customization options on lower-tier plans
- Occasional connectivity problems
- Pricing can be expensive for small businesses
- Some users report bugs in mobile app
Pricing
Free TrialFree $0/mo
- 50 Handled Conversations
- Live Chat
- Ticketing
- Social media integrations
Starter $29/mo
- 100 Handled Conversations
- Basic analytics
- Live visitors list
- Operating hours
- Live Chat support
Growth $59/mo
- 0-250 Handled Conversations
- Up to 2000 Handled Conversations
- Advanced analytics
- Tidio power features
- No Tidio branding (add-on)
- Permissions
Tidio+ $749/mo
- Custom branding
- Multisite
- Departments
- Multilanguage
- Open API
Enterprise $2999/mo
- Unlimited quota
- Analysis & Monitoring
- Super admin role
- Lyro as managed service