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Tidio — AI Customer Support Tool

Review star icon 4.1 / 5 (from 2,930 reviews)
Ranking star icon Rated #35 in AI Customer Support Tools
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What is Tidio?

Tidio is an AI-powered customer communication platform that combines live chat and chatbots to automate responses for sales and support teams. It allows businesses to answer customer questions in seconds, offer personalized product recommendations, and manage conversations across multiple channels like email, WhatsApp and Facebook Messenger from a single dashboard.

What sets Tidio apart?

Tidio sets itself apart with Lyro, an AI assistant that can handle up to 70% of customer inquiries without human intervention. This feature proves especially valuable for small business owners looking to scale their support operations. By automating repetitive questions, Tidio allows companies to focus on complex customer needs and drive sales growth.

Tidio Use Cases

  • Customer support automation
  • Lead generation
  • Chatbot-assisted sales
  • Website visitor engagement

Who uses Tidio?

Customer Success Managers Client Relations Specialists eCommerce Managers Customer Service Representatives Small Business Owners Sales Managers

Features and Benefits

  • Feature icon Live Chat
    Communicate with website visitors in real-time through a chat interface.
  • Feature icon AI Chatbot
    Automate customer interactions using AI-powered chatbots that can answer common questions.
  • Feature icon Multichannel Support
    Manage conversations from various platforms like email, social media, and messaging apps in one dashboard.
  • Feature icon Visual Flow Builder
    Create custom chatbot conversation flows using a drag-and-drop interface without coding.
  • Feature icon Analytics Dashboard
    Track customer interactions and chatbot performance through data visualizations and reports.

Tidio Pros and Cons

Pros
  • Circle checkmark icon Intuitive and easy-to-use interface
  • Circle checkmark icon Integrates live chat and chatbot features
  • Circle checkmark icon Offers real-time visitor tracking
  • Circle checkmark icon Provides customizable quick responses
  • Circle checkmark icon Supports multiple communication channels
Cons
  • Cross icon Performance issues reported on some devices
  • Cross icon Limited customization options on lower-tier plans
  • Cross icon Occasional connectivity problems
  • Cross icon Pricing can be expensive for small businesses
  • Cross icon Some users report bugs in mobile app

Pricing

Free Trial
Free $0/mo
  • Circle check icon 50 Handled Conversations
  • Circle check icon Live Chat
  • Circle check icon Ticketing
  • Circle check icon Social media integrations
Starter $29/mo
  • Circle check icon 100 Handled Conversations
  • Circle check icon Basic analytics
  • Circle check icon Live visitors list
  • Circle check icon Operating hours
  • Circle check icon Live Chat support
Growth $59/mo
  • Circle check icon 0-250 Handled Conversations
  • Circle check icon Up to 2000 Handled Conversations
  • Circle check icon Advanced analytics
  • Circle check icon Tidio power features
  • Circle check icon No Tidio branding (add-on)
  • Circle check icon Permissions
Tidio+ $749/mo
  • Circle check icon Custom branding
  • Circle check icon Multisite
  • Circle check icon Departments
  • Circle check icon Multilanguage
  • Circle check icon Open API
Enterprise $2999/mo
  • Circle check icon Unlimited quota
  • Circle check icon Analysis & Monitoring
  • Circle check icon Super admin role
  • Circle check icon Lyro as managed service
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