Cresta — AI Customer Support Tool

What is Cresta?

Cresta is a real-time AI platform for contact centers that unifies human agents and virtual assistants. It provides behavioral guidance during conversations, delivers instant knowledge answers, and generates automatic call summaries to help sales teams, customer care specialists, and retention agents improve their performance metrics and drive revenue.

What sets Cresta apart?

Cresta distinguishes itself with customized AI models that learn your company's unique vernacular and context, making it the ideal solution for contact centers seeking pinpoint accuracy in their customer interactions. This personalization approach is helpful for organizations that need to maintain consistent quality across their entire team without forcing a full migration to cloud systems. Cresta bridges the performance gap between top and bottom performers through measurable coaching that impacts specific business outcomes like conversion rates and customer satisfaction.

Cresta Use Cases

• Real-time agent coaching
• Contact center analytics
• Customer conversation automation
• Sales performance optimization