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Document360 — AI Knowledge Management Tool

Review star icon 4.1 (from 29 reviews)
Ranking star icon Rated #40 in AI Knowledge Management Tools
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What is Document360?

Document360 is an AI-powered knowledge base software that allows technical writers and support teams to create self-service documentation for customers and employees. It provides category management, search functionality, and analytics to help companies reduce support tickets and improve their documentation processes.

What sets Document360 apart?

Document360 stands out with its collaborative editing feature, allowing multiple technical writers to work on the same document simultaneously. The platform's version control system tracks changes over time, enabling teams to revert to previous iterations if needed. Support managers can easily assign different access levels, ensuring developers, marketers, and customer service representatives can find relevant information tailored to their roles.

Document360 Use Cases

  • Create knowledge bases
  • Organize documentation
  • Customer self-service
  • Reduce support tickets

Who uses Document360?

Technical Support Specialists Content Strategists Software Testers IT Consultants IT Trainers Business Analysts Customer Service Representatives Help Desk Technicians Customer Success Managers Project Managers Technical Writers Technical Leads Product Managers Quality Assurance Analysts Operations Managers

Features and Benefits

  • Feature icon Knowledge Base Portal
    An advanced portal for content producers with a state-of-the-art editor, category manager, and analytics for creating and managing documentation.
  • Feature icon AI-Powered Search
    A fast and robust search capability that helps users quickly find relevant articles, even with typos in search terms.
  • Feature icon Customization Options
    Tools to brand and style your knowledge base with custom themes, layouts, and domain options to align with your company's identity.
  • Feature icon Version Control
    A system for tracking historical versions of articles and reverting to previous versions to manage content changes effectively.
  • Feature icon Analytics and Insights
    Detailed analytics that provide insights into knowledge base traffic, user behavior, and content performance to guide data-driven decisions.

Document360 Pros and Cons

Pros
  • Circle checkmark icon User-friendly interface with efficient processing
  • Circle checkmark icon Feature-rich platform for creating structured knowledge bases
  • Circle checkmark icon Supports internal and external documentation needs
  • Circle checkmark icon Offers powerful analytics and search capabilities
Cons
  • Cross icon Some features reported to have bugs or issues
  • Cross icon Cancelation process can be cumbersome
  • Cross icon May not be suitable for large-scale help centers
  • Cross icon Limited customization options for some users

Pricing

Free Trial
Free $0/mo
  • Circle check icon Public knowledge base
  • Circle check icon 2 Users included
  • Circle check icon 1 Workspace included
Standard $149/mo
  • Circle check icon Public knowledge base
  • Circle check icon 3 Users included
  • Circle check icon 1 Workspace included
Professional $299/mo
  • Circle check icon Public knowledge base
  • Circle check icon 5 Users included
  • Circle check icon 1 Workspace included
Business $399/mo
  • Circle check icon Private knowledge base
  • Circle check icon 5 Users included
  • Circle check icon 1 Workspace included
Enterprise $599/mo
  • Circle check icon Mixed (Public + Private)
  • Circle check icon 10 Users included
  • Circle check icon 1 Workspace included
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