Document360 — AI Knowledge Management Tool

4.1 / 5 (from 29 reviews)

Rated #40 in AI Knowledge Management Tools

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What is Document360?

Document360 is an AI-powered knowledge base software that allows technical writers and support teams to create self-service documentation for customers and employees. It provides category management, search functionality, and analytics to help companies reduce support tickets and improve their documentation processes.

What sets Document360 apart?

Document360 stands out with its collaborative editing feature, allowing multiple technical writers to work on the same document simultaneously. The platform's version control system tracks changes over time, enabling teams to revert to previous iterations if needed. Support managers can easily assign different access levels, ensuring developers, marketers, and customer service representatives can find relevant information tailored to their roles.

Document360 Use Cases

Create knowledge bases
Organize documentation
Customer self-service
Reduce support tickets

Who uses Document360?

Technical Support Specialists Content Strategists Software Testers IT Consultants IT Trainers Business Analysts Customer Service Representatives Help Desk Technicians Customer Success Managers Project Managers Technical Writers Technical Leads Product Managers Quality Assurance Analysts Operations Managers

Features and Benefits

Knowledge Base Portal
An advanced portal for content producers with a state-of-the-art editor, category manager, and analytics for creating and managing documentation.
AI-Powered Search
A fast and robust search capability that helps users quickly find relevant articles, even with typos in search terms.
Customization Options
Tools to brand and style your knowledge base with custom themes, layouts, and domain options to align with your company's identity.
Version Control
A system for tracking historical versions of articles and reverting to previous versions to manage content changes effectively.
Analytics and Insights
Detailed analytics that provide insights into knowledge base traffic, user behavior, and content performance to guide data-driven decisions.