What is Knowmax?
Knowmax is an AI-guided knowledge management platform for customer experience teams. It provides a unified knowledge source with interactive workflows and visual guides, enabling CX teams to deliver personalized resolutions at scale.
What sets Knowmax apart?
Knowmax sets itself apart with its cognitive decision trees, allowing CX teams to create step-by-step workflows for mistake-proof customer service. This feature helps CX managers slash new agent training time, getting teams up to speed faster. Knowmax's approach to knowledge management focuses on improving key metrics like first contact resolution and customer satisfaction scores.
Knowmax Use Cases
- Unified knowledge management
- Interactive decision trees
- Visual troubleshooting guides
- Customer self-service portals
- Agent training & onboarding
Who uses Knowmax?
Features and Benefits
- Decision TreesCreate interactive guided workflows to simplify complex processes and enable mistake-free customer support.
- Knowledge BaseAccess a centralized repository of information with intuitive search capabilities for quick and relevant knowledge retrieval.
- Visual GuidesGenerate interactive visual instructions to guide users through device configurations or troubleshooting steps.
- Multi-Channel SupportIntegrate knowledge across various customer touchpoints including chatbots, web chats, and in-app support.
- AnalyticsGain insights into knowledge usage patterns and content performance to identify areas for improvement.
Knowmax Pros and Cons
Pros
- Vast knowledge repository for customer support
- Helps narrow down strategies for specific markets
- Decision Trees simplify problem resolution
- Picture Guides provide visual and verbal explanations
- Reduces Average Handling Time (AHT)
- Smooth bot integration within apps
- Utilizes AI and ML for continuous improvement
Cons
- Limited user feedback available online
- Lack of detailed feature information
- Potential learning curve for new users
- May require customization for specific industries
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