Knowmax — AI Knowledge Management Tool

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What is Knowmax?

Knowmax is an AI-guided knowledge management platform for customer experience teams. It provides a unified knowledge source with interactive workflows and visual guides, enabling CX teams to deliver personalized resolutions at scale.

What sets Knowmax apart?

Knowmax sets itself apart with its cognitive decision trees, allowing CX teams to create step-by-step workflows for mistake-proof customer service. This feature helps CX managers slash new agent training time, getting teams up to speed faster. Knowmax's approach to knowledge management focuses on improving key metrics like first contact resolution and customer satisfaction scores.

Knowmax Use Cases

Unified knowledge management
Interactive decision trees
Visual troubleshooting guides
Customer self-service portals
Agent training & onboarding

Who uses Knowmax?

Technical Support Specialists IT Consultants IT Project Managers IT Trainers Customer Service Representatives Help Desk Technicians Customer Success Managers Client Services Coordinators Customer Support Specialists Operations Managers

Features and Benefits

Decision Trees
Create interactive guided workflows to simplify complex processes and enable mistake-free customer support.
Knowledge Base
Access a centralized repository of information with intuitive search capabilities for quick and relevant knowledge retrieval.
Visual Guides
Generate interactive visual instructions to guide users through device configurations or troubleshooting steps.
Multi-Channel Support
Integrate knowledge across various customer touchpoints including chatbots, web chats, and in-app support.
Analytics
Gain insights into knowledge usage patterns and content performance to identify areas for improvement.