![Knowmax screenshot](https://cdn.sanity.io/images/q0fo807q/production/1071a9708c44ff3943e2444befdf3733e98a3c9e-3648x2138.png?w=1200&q=100&fit=max&auto=format)
What is Knowmax?
Knowmax is an AI-guided knowledge management platform for customer experience teams. It provides a unified knowledge source with interactive workflows and visual guides, enabling CX teams to deliver personalized resolutions at scale.
What sets Knowmax apart?
Knowmax sets itself apart with its cognitive decision trees, allowing CX teams to create step-by-step workflows for mistake-proof customer service. This feature helps CX managers slash new agent training time, getting teams up to speed faster. Knowmax's approach to knowledge management focuses on improving key metrics like first contact resolution and customer satisfaction scores.
Knowmax Use Cases
- Unified knowledge management
- Interactive decision trees
- Visual troubleshooting guides
- Customer self-service portals
- Agent training & onboarding
Who uses Knowmax?
Features and Benefits
- Create interactive guided workflows to simplify complex processes and enable mistake-free customer support.
Decision Trees
- Access a centralized repository of information with intuitive search capabilities for quick and relevant knowledge retrieval.
Knowledge Base
- Generate interactive visual instructions to guide users through device configurations or troubleshooting steps.
Visual Guides
- Integrate knowledge across various customer touchpoints including chatbots, web chats, and in-app support.
Multi-Channel Support
- Gain insights into knowledge usage patterns and content performance to identify areas for improvement.
Analytics
Knowmax Pros and Cons
Pros
Vast knowledge repository for customer support
Helps narrow down strategies for specific markets
Decision Trees simplify problem resolution
Picture Guides provide visual and verbal explanations
Reduces Average Handling Time (AHT)
Smooth bot integration within apps
Utilizes AI and ML for continuous improvement
Cons
Limited user feedback available online
Lack of detailed feature information
Potential learning curve for new users
May require customization for specific industries