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Bland AI — AI Voice Agent

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What is Bland AI?

Bland AI is an omnichannel conversational platform that automates phone calls, SMS messaging, and web chat interactions using human-sounding AI agents. It builds custom call workflows through Conversational Pathways, integrates with CRMs like HubSpot and Salesforce, and operates 24/7 across multiple languages at $0.09 per minute. Healthcare providers use Bland AI for appointment reminders and insurance verifications, while call centers deploy it for customer support automation, e-commerce companies leverage it for sales conversions, and recruiting teams utilize it for candidate screening calls.

What sets Bland AI apart?

Bland AI sets itself apart with its self-hosted infrastructure that delivers sub-2-second response times, compared to the typical 5+ second delays experienced with cloud-dependent solutions. This architecture proves particularly helpful for call center operators and enterprise teams who need reliable, low-latency conversations that feel natural to customers. Bland AI delivers enterprise-grade security through dedicated infrastructure that keeps all customer data in-house while maintaining 99.99% uptime for mission-critical business operations.

Bland AI Use Cases

  • Automated customer service calls
  • AI appointment scheduling
  • Outbound sales campaigns
  • Lead qualification calls
  • 24/7 phone support

Bland AI Tutorials and AI Training

Who uses Bland AI?

Sales Development Representatives (SDRs) Virtual Assistants Customer Service Representatives Small Business Owners Recruiters Sales Representatives Medical Receptionists Office Administrators Customer Support Specialists Operations Managers

Features and Benefits

  • Feature icon Human-like AI Phone Agents
    Connect with customers through AI voice agents that sound natural and human-like while working 24/7 across multiple languages.
  • Feature icon Conversational Pathways Builder
    Create sophisticated conversation flows with a visual drag-and-drop interface that controls how AI agents interact with callers.
  • Feature icon Business System Integration
    Connect Bland with CRMs, scheduling tools, and databases through APIs or native integrations with platforms like Slack and HubSpot.
  • Feature icon Omnichannel Communication
    Manage voice calls, SMS messages, and web chat through one unified platform using shared business logic across channels.
  • Feature icon Self-hosted Infrastructure
    Operate with faster response times and 99.99% uptime through dedicated infrastructure that maintains data security and privacy.
  • Feature icon Memory and Context Retention
    Maintain conversation context across multiple interactions through customer recognition and dedicated memory systems.

Pricing

Usage-Based Plan Price not available
  • Circle check icon $0.09 per minute billing
  • Circle check icon Billed to the second
  • Circle check icon Self-hosted, end-to-end infrastructure
  • Circle check icon 99.99% uptime
  • Circle check icon Enterprise-grade support
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