Chatbot — AI Chat Bot
5.0 / 5
(from 4
reviews)
Rated #30 in
AI Chat Bots
What is Chatbot?
Chatbot uses AI to generate responses to common customer inquiries, allowing customer service teams to focus on more complex issues. The tool provides round-the-clock support by answering questions, scheduling appointments, and directing customers to relevant resources.
What sets Chatbot apart?
Chatbot goes beyond answering basic questions by handling complex customer inquiries like troubleshooting technical issues or providing detailed product comparisons. This frees up human support agents to focus on more strategic work that requires emotional intelligence and creative problem-solving. The tool's quick response times and 24/7 availability lead to higher customer satisfaction rates for businesses.
Chatbot Use Cases
- Customer service automation
- Lead generation
- Product recommendations
- 24/7 customer support
Who uses Chatbot?
Travel Agents Marketing Managers Social Media Managers Technical Support Specialists Virtual Assistants eCommerce Managers Customer Service Representatives Help Desk Technicians Recruiters Client Relations Specialists Sales Representatives Customer Success Managers Human Resources Managers Real Estate Agents Digital Marketing Specialists Project Managers Community Managers
Features and Benefits
- AI-Generated ResponsesChatBot uses artificial intelligence to provide quick and accurate answers to customer questions based on your website content and knowledge base.
- No-Code SetupCreate and customize chatbots without programming knowledge using an intuitive drag-and-drop interface.
- 24/7 Automated SupportChatBot offers round-the-clock customer support by automatically responding to inquiries at any time.
- Multi-Channel IntegrationDeploy chatbots across various platforms including websites, Facebook Messenger, and Slack to engage customers on their preferred channels.
- Analytics and ReportingAccess detailed reports on chatbot performance, customer interactions, and conversation analytics to optimize your customer service.
Chatbot Pros and Cons
Pros
- Highly customizable to fit specific requirements
- Intuitive and simple to use
- Quick setup with automatic site scanning
- Recently added AI features improve efficiency
Cons
- Limited user feedback available online
- May require adjustments after initial setup
- Potential learning curve for advanced features
- Pricing information not readily available
Pricing
Free TrialStarter $52/mo
- 1 active chatbot
- 1,000 valid chats/mo
- Unlimited number of stories
- 7-day training history
- All integrations
- Basic reporting
- Data security
Team $142/mo
- 5 active chatbots
- 5,000 valid chats/mo
- Unlimited number of stories
- Unlimited training history
- All integrations
- Advanced reporting
- Data security
- Team collaboration
- Button actions
- Version history
Business $424/mo
- Unlimited active chatbots
- 25,000 valid chats/mo
- Unlimited number of stories
- Unlimited training history
- All integrations
- Advanced reporting
- Data security
- Team collaboration
- Button actions
- Version history
Enterprise Price not available
- Fixed-price contract with annual billing
- Unlimited active chatbots
- Custom chat package
- Unlimited number of stories
- Unlimited training history
- All integrations
- Advanced reporting
- Data security
- Team collaboration
- Button actions
- Version history
- Personal onboarding
- Premium customer support
- Security assistance
- Chatbot building services
- Chatbot maintenance
- Custom integrations
- Dedicated account manager
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