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Balto.ai — AI Sales Tool

Review star icon 4.8 / 5 (from 467 reviews)
Ranking star icon Rated #15 in AI Sales Tools
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What is Balto.ai?

Balto.ai provides real-time guidance for contact center agents, offering instant assistance during live calls to increase sales conversions and improve customer satisfaction. This AI-powered tool integrates with existing phone systems, allowing sales teams and customer service representatives to access approved language, objection responses, and compliance monitoring while reducing agent onboarding time.

What sets Balto.ai apart?

Balto.ai stands out with its real-time coaching feature, which allows managers to intervene during critical call moments. This capability proves especially valuable for new contact center agents, giving them immediate support as they navigate complex customer interactions. By enabling instant feedback, Balto.ai helps contact centers reduce the learning curve and improve call quality from day one.

Balto.ai Use Cases

  • Real-time call guidance
  • Automated quality assurance
  • Sales performance coaching
  • Customer experience optimization

Who uses Balto.ai?

Sales Development Representatives (SDRs) Account Executives Business Development Representatives Sales Representatives Client Services Coordinators Sales Operations Specialists Customer Support Specialists Sales Managers

Features and Benefits

  • Feature icon Real-Time Guidance
    Provides agents with dynamic prompts and checklists to guide them through customer interactions in real-time.
  • Feature icon Real-Time Coaching
    Alerts managers to critical moments in calls, allowing for immediate intervention and support.
  • Feature icon Real-Time Quality Assurance
    Automatically scores 100% of calls, providing comprehensive quality insights without manual review.
  • Feature icon Win Rate Analysis
    Compares the effectiveness of different phrases and automatically scales winning strategies across the team.
  • Feature icon Real-Time Notetaker
    Automates after-call work by generating call summaries with a single click.

Balto.ai Pros and Cons

Pros
  • Circle checkmark icon Provides real-time guidance during calls
  • Circle checkmark icon Improves agent compliance and performance
  • Circle checkmark icon Offers AI-driven coaching and call summarization
  • Circle checkmark icon Reduces agent ramp time and increases conversion rates
  • Circle checkmark icon Enhances customer satisfaction scores
  • Circle checkmark icon Automates quality assurance processes
  • Circle checkmark icon Integrates easily with existing systems
Cons
  • Cross icon Occasional technical difficulties or downtime
  • Cross icon May require loud and clear speech for accurate recognition
  • Cross icon Limited customization options for some prompts
  • Cross icon Can sometimes provide irrelevant suggestions
  • Cross icon Takes up significant screen space
  • Cross icon Potential for over-reliance on automated guidance

Pricing

Custom Enterprise Plan Price not available
  • Circle check icon AI-Powered Contact Center
  • Circle check icon Real-Time Guidance
  • Circle check icon Real-Time Coaching
  • Circle check icon Real-Time Notetaker
  • Circle check icon QA Copilot
  • Circle check icon Integration with over 60 softphones
  • Circle check icon Embedding within major CCaaS and UCaaS systems
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