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What is Voiceflow?
Voiceflow is an AI agent building platform that enables product teams to design, develop, and deploy conversational AI experiences. It offers visual workflows for creating complex conversation logic, a knowledge base for training agents on company data, and developer tools for custom integrations - allowing teams to automate customer support, build in-app copilots, and launch AI agents across channels.
What sets Voiceflow apart?
Voiceflow stands out with its real-time collaboration features, allowing product teams to work together on AI projects simultaneously. It's particularly valuable for companies expanding their AI initiatives, enabling them to duplicate successful agents across various product lines. The platform's visual interface helps non-technical team members contribute to AI development, turning concepts into reality.
Voiceflow Use Cases
- Build AI agents
- Automate customer support
- Design conversational experiences
- Prototype AI assistants
Who uses Voiceflow?
Features and Benefits
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Create AI agents using logic, custom code, models, and business content in a visual interface. Workflow Builder - Train AI agents on your data to power responses and perform tasks using any LLM model. Knowledge Base
- Build custom integrations and extend to tailored interfaces using a powerful API library. Developer Toolkit
- Organize, control and scale agent and team content in a single system. Agent Content Manager
- Use multiple AI models to power agent responses, logic, and actions. Multi-LLM Support
Voiceflow Pros and Cons
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Easy-to-use drag-and-drop interface for building AI chatbots - Collaborative features for team-based development
- Extensive templates and documentation to support learning
- Flexible platform supporting multiple chatbot types and integrations
- Active community and responsive support team
- Powerful prototyping and testing capabilities
- Regular updates and new feature releases
Steep learning curve for advanced features - Occasional software glitches and bugs
- Limited mobile editing capabilities
- Can be overwhelming due to frequent UI changes and updates
- Some users report integration difficulties with certain platforms
- Higher token consumption for advanced AI models
- Extracting designs as images or PDFs can be unintuitive
Pricing
Free Trial- Single editor
- 1 workspace
- 50 knowledge base sources per agent
- 500 table rows
- 2 agents
- Up to 100K monthly AI tokens
- Up to 2 editors
- 1 workspace
- 200 knowledge base sources per agent
- 5000 table rows
- Up to 20 agents
- Up to 2M monthly AI tokens
- Up to 5 editors
- 1 workspace
- 5000 knowledge base sources per agent
- 1M table rows
- Unlimited agents
- Up to 10M monthly AI tokens
- Priority support
- Unlimited Editors
- Unlimited workspaces
- Unlimited knowledge base sources
- Single-Sign-On (SSO)
- Account management
- Private cloud hosting
- ISO-27001 & SOC II
- 1-1 training and onboarding
- Migration services
- Bring your own LLM
- Custom SLAs & contracting
Voiceflow Alternatives
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