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Moveworks — AI Productivity Tool

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What is Moveworks?

Moveworks is an AI-powered support platform that resolves IT issues and automates routine tasks. It handles password resets, software provisioning, and knowledge base searches in multiple languages, allowing IT teams to focus on strategic projects.

What sets Moveworks apart?

Moveworks stands out with its AI-driven approach to employee communications, extending beyond IT to support HR, finance, and facilities departments. This cross-functional capability allows companies to address a wider range of employee needs, from benefits inquiries to expense report assistance. By providing quick, accurate responses across various business functions, Moveworks helps organizations boost employee productivity and satisfaction.

Moveworks Use Cases

  • Employee self-service support
  • AI-powered IT automation
  • Knowledge management
  • Streamlined onboarding
  • Enterprise search

Who uses Moveworks?

Technical Support Specialists Dev Ops Engineers IT Consultants IT Project Managers Business Analysts Systems Analysts Help Desk Technicians Customer Success Managers IT Specialists Customer Support Specialists Operations Managers

Features and Benefits

  • Feature icon AI-powered Copilot
    Integrates with enterprise systems to provide a single interface for employee support, information search, and task automation.
  • Feature icon Enterprise Search
    Finds information across file types and systems, delivering answers through a conversational interface.
  • Feature icon Service Management
    Automates ticket resolution and routing to streamline IT support processes.
  • Feature icon Provision Management
    Automates software provisioning and license management to improve efficiency and reduce costs.
  • Feature icon Knowledge Studio
    Generates knowledge articles from support tickets and existing data to enhance self-service capabilities.

Moveworks Pros and Cons

Pros
  • Circle checkmark icon Boosts employee productivity through natural language interface
  • Circle checkmark icon Integrates with multiple enterprise systems
  • Circle checkmark icon Powered by advanced GPT-class machine learning models
  • Circle checkmark icon Learns unique organizational language for custom solutions
Cons
  • Cross icon Limited user feedback available online
  • Cross icon Pricing information not publicly disclosed
  • Cross icon May require significant setup and customization
  • Cross icon Potential learning curve for employees
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