What is Moveworks?
Moveworks is an AI-powered support platform that resolves IT issues and automates routine tasks. It handles password resets, software provisioning, and knowledge base searches in multiple languages, allowing IT teams to focus on strategic projects.
What sets Moveworks apart?
Moveworks stands out with its AI-driven approach to employee communications, extending beyond IT to support HR, finance, and facilities departments. This cross-functional capability allows companies to address a wider range of employee needs, from benefits inquiries to expense report assistance. By providing quick, accurate responses across various business functions, Moveworks helps organizations boost employee productivity and satisfaction.
Moveworks Use Cases
- Employee self-service support
- AI-powered IT automation
- Knowledge management
- Streamlined onboarding
- Enterprise search
Who uses Moveworks?
Features and Benefits
- AI-powered CopilotIntegrates with enterprise systems to provide a single interface for employee support, information search, and task automation.
- Enterprise SearchFinds information across file types and systems, delivering answers through a conversational interface.
- Service ManagementAutomates ticket resolution and routing to streamline IT support processes.
- Provision ManagementAutomates software provisioning and license management to improve efficiency and reduce costs.
- Knowledge StudioGenerates knowledge articles from support tickets and existing data to enhance self-service capabilities.
Moveworks Pros and Cons
Pros
- Boosts employee productivity through natural language interface
- Integrates with multiple enterprise systems
- Powered by advanced GPT-class machine learning models
- Learns unique organizational language for custom solutions
Cons
- Limited user feedback available online
- Pricing information not publicly disclosed
- May require significant setup and customization
- Potential learning curve for employees
Moveworks Alternatives
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