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Listen Labs — AI Interview Tool

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What is Listen Labs?

Listen Labs is an AI-powered customer research platform that conducts interviews and analyzes customer feedback. It recruits participants, asks personalized follow-up questions, and creates detailed reports that help market researchers and product teams understand customer needs in hours instead of days.

What sets Listen Labs apart?

Listen Labs distinguishes itself through its fraud detection system that reduces invalid research responses from 20% to nearly zero, saving research leaders countless validation hours. The platform's visual feedback feature captures authentic customer reactions on video, allowing product developers to see their items in use across different body types and demographics. Research teams can conduct simultaneous studies across multiple global markets in their native languages, expanding research reach without the traditional barriers of translation or local recruitment.

Listen Labs Use Cases

  • AI customer interviews
  • Survey analysis automation
  • Product concept testing
  • Market research insights

Who uses Listen Labs?

Market Researchers Content Strategists Research Analysts Market Research Analysts Business Analysts Brand Managers Customer Success Managers Product Managers User Researchers

Features and Benefits

  • Feature icon AI-Moderated Interviews
    Conduct personalized customer interviews at scale through an AI interviewer that asks follow-up questions and adapts to responses.
  • Feature icon Instant Research Analysis
    Transform interview data into actionable insights with automatic generation of key takeaways, personas, and theme identification.
  • Feature icon Global Participant Recruitment
    Access millions of pre-qualified participants across demographics and geographies or integrate your own recruitment sources.
  • Feature icon Multi-Format Responses
    Collect customer feedback through video, audio, or text responses in over 50 languages with automatic translation.
  • Feature icon Multimedia Testing
    Test various stimuli including videos, images, landing pages, and Figma prototypes to gather comprehensive user feedback.

Listen Labs Pros and Cons

Pros
  • Circle checkmark icon Large variety of voice options available for text-to-speech conversion
  • Circle checkmark icon Easy to create voiceovers for videos and presentations
  • Circle checkmark icon Helpful for creating content in multiple languages
  • Circle checkmark icon Founder historically very responsive to user feedback
Cons
  • Cross icon Lack of technical support when issues arise
  • Cross icon Platform appears abandoned with minimal updates
  • Cross icon Reliability issues with text-to-speech conversion
  • Cross icon Limited voice options for certain languages
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