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Dovetail — AI Research Tool

Review star icon 4.3 (from 43 reviews)
Ranking star icon Rated #15 in AI Research Tools
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What is Dovetail?

Dovetail is an AI-powered customer insights platform that analyzes calls, documents, and user feedback. It offers product managers and researchers tools like transcription with speaker detection, AI-suggested highlights, and semantic search to quickly uncover insights from customer data and guide product decisions.

What sets Dovetail apart?

Dovetail sets itself apart by turning customer insights into actionable strategies, helping product teams make data-driven decisions. Its collaboration features allow stakeholders to engage directly with research findings, fostering a customer-centric culture across organizations. Dovetail also prioritizes data security with features like custom retention policies, giving companies control over sensitive customer information.

Dovetail Use Cases

  • Analyze customer interviews
  • Transcribe user feedback
  • Centralize research data
  • Collaborate on insights

Who uses Dovetail?

Market Researchers Content Strategists Research Analysts Data Analysts User Experience Designers Business Analysts Customer Success Managers Product Managers User Researchers Marketing Managers Market Researchers Content Strategists Research Analysts Data Analysts User Experience Designers Business Analysts Customer Success Managers Product Managers User Researchers

Features and Benefits

  • Feature icon Magic search
    Search and summarize insights across all data types using AI-powered semantic search technology.
  • Feature icon Magic highlight
    Automatically identify and suggest key moments in transcripts and customer feedback for faster analysis.
  • Feature icon Magic redact
    Protect sensitive information by blurring video, muting audio, and redacting text in transcripts.
  • Feature icon Transcription
    Accurately transcribe audio and video files in multiple languages with speaker detection.
  • Feature icon Integrations
    Connect with popular tools to import data and share insights across your organization.

Dovetail Pros and Cons

Pros
  • Circle checkmark icon Centralizes research data and artifacts in one place
  • Circle checkmark icon Powerful tagging and analysis capabilities for qualitative data
  • Circle checkmark icon Automated video transcription and highlight reel creation
  • Circle checkmark icon Enables easy sharing of insights across teams
  • Circle checkmark icon Integrates with popular tools like Zoom and Typeform
  • Circle checkmark icon Regular feature updates based on user feedback
  • Circle checkmark icon Helpful customer support and active user community
Cons
  • Cross icon Learning curve for new users
  • Cross icon Frequent UI changes can be disruptive
  • Cross icon Transcription accuracy issues with accents and jargon
  • Cross icon Limited customization options for reports and visualizations
  • Cross icon Pricing plans can be confusing and expensive for small teams
  • Cross icon Some users report occasional bugs or glitches
  • Cross icon Limited quantitative analysis capabilities

Pricing

Free Trial
Free $0/mo
  • Circle check icon Magic analyze data like videos, support tickets, and documents
  • Circle check icon Transcribe conversations in 41 languages, and detect speakers
  • Circle check icon Store video, audio, documents, spreadsheets, and other files
  • Circle check icon Sync with Zoom, Meet, Slack, Notion, Jira, Confluence, Zapier, and more
  • Circle check icon Read/write API access to integrate Dovetail with your custom tools
  • Circle check icon 1 project
  • Circle check icon 1 channel
  • Circle check icon Unlimited users
Professional $29/mo
  • Circle check icon Global smart search
  • Circle check icon Summarize search results
  • Circle check icon Removes ums and ahs
  • Circle check icon Search by meaning across all data and insights, and summarize results
  • Circle check icon Organize projects into folders for different teams
  • Circle check icon Save projects and folders, and get back to recently viewed
  • Circle check icon Visualize highlights with four different chart types, and segment by fields
  • Circle check icon Unlimited projects
  • Circle check icon Unlimited channels
  • Circle check icon Unlimited viewers
Enterprise Price not available
  • Circle check icon Video, audio and text redaction
  • Circle check icon Magic translate
  • Circle check icon Ask your data (coming soon)
  • Circle check icon Standardize tags, fields, and templates across the workspace
  • Circle check icon Enable stakeholders to self-service insights with home and search
  • Circle check icon Redact video, audio, and text within transcripts to protect privacy
  • Circle check icon Control permissions with granular access control and user groups
  • Circle check icon Configure authentication options including SSO and SCIM
  • Circle check icon Priority email support, onboarding assistance, and a dedicated CSM
  • Circle check icon Unlimited everything
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