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Thoughtful — AI Finance Tool

5.0 (from 2 reviews)

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What is Thoughtful?

Thoughtful is an AI operating system for healthcare revenue cycle management teams that automates eligibility checks, claims processing, and payment posting. It helps healthcare providers reduce claim denials, maximize reimbursements, and improve financial record-keeping accuracy.

What sets Thoughtful apart?

Thoughtful differentiates itself with AI agents that handle complex RCM tasks, freeing healthcare staff to focus on patient care. The system's ability to reduce claim denials by up to 75% helps providers collect payments faster than traditional methods. By automating time-consuming processes, Thoughtful allows RCM teams to manage more practices without increasing headcount.

Thoughtful Use Cases

Automate eligibility verification
Streamline claims processing
Optimize payment posting
Enhance revenue cycle management

Who uses Thoughtful?

Medical Directors Data Analysts Operations Analysts Nurse Practitioners Auditors Business Analysts Medical Assistants Physician Assistants Healthcare Social Workers Compliance Managers Risk Analysts Medical Receptionists Hospital Unit Coordinators Accountants Financial Analysts

Features and Benefits

AI-Powered Eligibility Verification
Automated eligibility checks reduce denials and ensure up-to-date patient coverage information.
Automated Claims Processing
AI agents handle claim submission, scrubbing, and management to improve clean claim rates and reduce processing time.
Automated Payment Posting
Streamlined payment posting across EDI, manual, and lockbox transactions for accurate financial record-keeping.
Revenue Cycle Intelligence
Data-driven insights across operations for strategic decision-making and performance optimization.
Multi-System Integration
AI agents operate across various healthcare applications to streamline workflows and reduce manual data entry.

Thoughtful Pros and Cons

Pros

Saves time and effort in day-to-day tasks
Efficient software for automating repetitive processes
Excellent customer service with responsive support team
Customized digital worker solution requiring no in-house team

Cons

Frequent breakdowns requiring constant evaluation and management
Setup process can be difficult to establish accurate workflows
Changes to automation not implemented quickly enough
Tiring to look for errors with every run

Pricing

Pilot Price not available

2-5 Included AI Credits
2 Expert Team Size
Supports Healthcare Cloud Applications
Eligibility Verification AI (EVA)
Patient Intake and Prior Authorization (PAULA)
Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)
Collections and Payment Posting AI (PHIL)
10 Seats for Empower, Revenue Intelligence Platform
6 Custom Dashboards
Implementation Team for 6 months
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes <24 hours
2 Executive Business Reviews and ROI Analysis
Refund Guarantee

Pro Price not available

10 Included AI Credits
5 Expert Team Size
Supports Healthcare Cloud Applications
Supports Healthcare On-Prem Applications
Eligibility Verification AI (EVA)
Patient Intake and Prior Authorization (PAULA)
Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)
Collections and Payment Posting AI (PHIL)
20 Seats for Empower, Revenue Intelligence Platform
12 Custom Dashboards
Dedicated Customer Engineer
Implementation Team for 9 months
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes <12 hours
4 Executive Business Reviews and ROI Analysis
Refund Guarantee
Implementation Guarantee

Premium Price not available

20 Included AI Credits
8 Expert Team Size
Supports Healthcare Cloud Applications
Supports Healthcare On-Prem Applications
Eligibility Verification AI (EVA)
Patient Intake and Prior Authorization (PAULA)
Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)
Collections and Payment Posting AI (PHIL)
Finance and Accounting Department AI Agents
Human Resources Department AI Agents
IT Department AI Agents
50 Seats for Empower, Revenue Intelligence Platform
25 Custom Dashboards
Dedicated Customer Engineer
Implementation Team for 12 months
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes <12 hours
6 Executive Business Reviews and ROI Analysis
Refund Guarantee
Implementation Guarantee
ROI Guarantee

Enterprise Price not available

40 Included AI Credits
12 Expert Team Size
Supports Healthcare Cloud Applications
Supports Healthcare On-Prem Applications
Eligibility Verification AI (EVA)
Patient Intake and Prior Authorization (PAULA)
Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)
Collections and Payment Posting AI (PHIL)
Finance and Accounting Department AI Agents
Human Resources Department AI Agents
IT Department AI Agents
Cloud Migration Services
100 Seats for Empower, Revenue Intelligence Platform
50 Custom Dashboards
Dedicated Team
Implementation Team for 18 months
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes <6 hours
8 Executive Business Reviews and ROI Analysis
Refund Guarantee
Implementation Guarantee
ROI Guarantee
On-site Support Available As Needed
VIP Executive-Level Strategy Meetings
Customer Executive Advisory Board (Invite Only)

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