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What is Sapling?
Sapling is an AI writing assistant for customer-facing teams. It integrates with CRMs and messaging platforms, providing real-time suggestions to help sales, support, and success teams compose personalized responses faster.
What sets Sapling apart?
Sapling goes beyond basic suggestions by providing conversational insights that coach sales managers on team performance. This feature helps identify areas where reps might need extra training or support. Sales leaders can use these insights to guide their teams toward better customer interactions and shorter deal cycles.
Sapling Use Cases
- Compose personalized responses
- Assist customer service agents
- Coach support teams
- Analyze customer conversations
Who uses Sapling?
Marketing Managers Sales Development Representatives (SDRs) Technical Support Specialists Content Strategists Account Executives Customer Service Representatives Business Development Representatives Client Relations Specialists Sales Representatives Customer Success Managers Client Success Managers Customer Support Specialists Community Managers Communications Managers Sales Managers
Features and Benefits
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Sapling provides instant suggestions to help agents compose personalized responses more efficiently. Real-time Suggestions - The tool integrates with existing CRM and messaging platforms to enhance workflow. CRM and Messaging Integration
- Sapling offers deep learning-powered autocomplete suggestions across messaging platforms. Autocomplete Functionality
- The system catches language quality issues and provides suggestions for improvement. Grammar and Language Quality
- Managers can access analytics and insights to coach and prepare their teams. Conversational Insights
Sapling Pros and Cons
Pros
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Integrates well with popular platforms like Gmail and Microsoft 365 - Provides accurate grammar and spelling suggestions
- Offers AI-powered autocomplete for faster writing
- Helps improve writing tone and style
Cons
Limited features in free version compared to paid plans - Occasional issues with browser compatibility
- May suggest inappropriate completions in some contexts
- Some users report occasional automatic sign-outs
Pricing
Free TrialFREE $0/mo
- Basic suggestions
- Use on free domains
- AES-256 and TLS (HTTPS) encryption
- 20 Snippets
PRO $25/mo
- Advanced premium suggestions
- Autocomplete Everywhere
- Rephrase
- Unlimited use on premium domains
- Email & ticket support
- AI detector (longer queries)
- Chat assist (Suggest)
- Unlimited Snippets
ENTERPRISE Price not available
- Conversational insights
- Domain administration
- Team analytics
- Dedicated support contact
- Bulk user provisioning
- Advanced security options
- Self-hosted
- Custom integrations
- Single Sign-On / SCIM
- Unlimited Snippets
API Price not available
- Metered
- For developers
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