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iAdvize — AI Shopping Assistant

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What is iAdvize?

iAdvize is an AI shopping assistant for e-commerce that provides personalized product recommendations, answers customer queries, and automates order tracking to help retail brands increase their website conversion rates by up to 10x.

What sets iAdvize apart?

iAdvize distinguishes itself with its omnichannel messaging platform, which connects retail brands with customers across websites, mobile apps, and WhatsApp for a unified shopping journey. This multi-channel approach is particularly valuable for consumer electronics and fashion retailers who need to provide consistent customer support regardless of where shoppers begin their purchase path. The platform's AI Copilot for agents empowers human customer service teams with quick answer suggestions and product information, allowing them to handle more requests while maintaining personal connection with shoppers.

iAdvize Use Cases

  • AI shopping assistance
  • Customer service automation
  • Product recommendations
  • Sales conversion optimization

Who uses iAdvize?

eCommerce Managers Customer Service Representatives eCommerce Specialists Sales Representatives Customer Success Managers Client Success Managers Digital Marketing Specialists

Features and Benefits

  • Feature icon AI Shopping Assistant
    Helps customers discover, choose, and buy products through AI-powered conversations that provide personalized recommendations based on specific needs.
  • Feature icon Proactive Customer Engagement
    Anticipates shopper needs and initiates conversations at key moments in the customer journey to convert casual page views into sales.
  • Feature icon Agent Copilot
    Equips service agents with AI tools for faster responses, product suggestions, and customer information access to improve productivity and sales effectiveness.
  • Feature icon High-Quality Conversation Automation
    Automates up to 80% of customer conversations while maintaining high satisfaction scores and conversion rates with natural language responses.
  • Feature icon E-commerce System Integration
    Connects seamlessly with existing e-commerce platforms, CRMs, and product catalogs through APIs and native connectors for quick implementation.

iAdvize Pros and Cons

Pros
  • Circle checkmark icon Highly responsive and attentive customer support team provides excellent partnership
  • Circle checkmark icon Intuitive and easy-to-use platform for both advisors and clients
  • Circle checkmark icon Enables flexible scaling of customer support operations
  • Circle checkmark icon Helps capture additional revenue by engaging customers during their purchase journey
  • Circle checkmark icon Offers seamless integration of text, video, and chat capabilities
Cons
  • Cross icon Significant cost requires careful consideration of ROI
  • Cross icon Limited reporting and analytics customization options
  • Cross icon Lacks scheduling functionality for automated campaign management
  • Cross icon Cannot integrate with Microsoft Teams chat system
  • Cross icon Missing offline message functionality for after-hours support

Pricing

Starter $540/mo
  • Circle check icon Up to 1,000 conversations per month
  • Circle check icon Up to 10,000 SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Standard engagement formats
  • Circle check icon 1 website included
  • Circle check icon Self-served
  • Circle check icon Chat support only
Starter+ $1050/mo
  • Circle check icon Up to 2,000 conversations per month
  • Circle check icon Up to 10,000 SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Standard engagement formats
  • Circle check icon 1 website included
  • Circle check icon Self-served
  • Circle check icon Chat support only
Growth $1500/mo
  • Circle check icon Up to 3,000 conversations per month
  • Circle check icon Up to 50,000 SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Standard engagement formats
  • Circle check icon 1 website included
  • Circle check icon Onboarding with CS
  • Circle check icon Omnichannel support
Growth+ $1965/mo
  • Circle check icon Up to 4,000 conversations per month
  • Circle check icon Up to 50,000 SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Standard engagement formats
  • Circle check icon 1 website included
  • Circle check icon Onboarding with CS
  • Circle check icon Omnichannel support
Scale $2880/mo
  • Circle check icon Up to 6,000 conversations per month
  • Circle check icon Up to 100,000 SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Custom engagement formats
  • Circle check icon 3 website included
  • Circle check icon Dedicated CSM
  • Circle check icon Omnichannel support
  • Circle check icon Zendesk & Salesforce connectors
Enterprise Price not available
  • Circle check icon Unlimited SKUs
  • Circle check icon AI shopping assistant (features include: product recommendations, order tracking, custom behaviors)
  • Circle check icon Website, mobile app, WhatsApp
  • Circle check icon Extended support
  • Circle check icon Custom integrations
  • Circle check icon Advanced connected workflows
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