Talkdesk

Our shiny new G2 badges just rolled off the press, and we couldn't be more excited and proud to show them off! With over 1,600 five-star ratings, we’re thrilled to be ranked Number One in 26 G2 reports and have a total of 104 G2 badges. This incredible achievement reflects our team's vision, dedication, and passion, and helps set the stage for a fantastic upcoming 2025! Want to learn more about our awards and see our customer reviews for yourself? Click the link below: https://lnkd.in/g3TVjf4k #G2 #G2WinterReport #WinterReport #Talkdesk #ContactCenter #CCaaS #CX #AI #SaaS #Software #Cloud #FiveStar

We love helping our customers push the boundaries of CX with the power of AI, and Collins Community Credit Union is a perfect example of an enterprise organization doing just that! In fact, after deploying our AI-powered contact center software, they were declared as the AI Innovator during the CX Innovators Awards because they: 📱 Reduced inbound calls by 50,000 annually due to member self-service 🤖 Handled 10% of all call volume via virtual agents ❌ Minimized call abandonment rates by over 50% 📈 Increased member satisfaction with an NPS score of 4.6 out of 5, moving towards a 4.8 Do you want to learn from CX and AI experts directly? If so, check out the CX Innovators Showcase on-demand webinar, where the 2024 class of CX Innovators will share their experiences and advice on improving customer experience, workforce efficiency, operational effectiveness, and business growth via the deployment of AI software. Click the link below to watch the on-demand webinar now: https://lnkd.in/gTcr6S-c #OnDemand #Webinar #Learning #CX #CXInnovators #CXInnovatorsAwards #AI #Talkdesk #ContactCenter #CCaaS

The launch party we just hosted with our new customer, Condor Flugdienst GmbH, was such a blast, and our partnership is officially cleared for takeoff! To celebrate this momentous occasion, our AEs, SEs, CSMs, and team managers joined together with Condor's finest at a beautiful restaurant in Frankfurt, Germany, filled with great food, drinks, and memories. Condor Airlines just went live with Talkdesk's AI-powered contact center software, ensuring a smooth flight for all users across four European locations, and we can not wait to hear how this deployment helps their CS and CX soar to new heights! Want to learn more about Condor Airlines and the launch of our contact center platform? Fasten your seatbelt and click the link below: https://lnkd.in/dwZ8ZbeC Special shoutout to Julia Reinhardt, Alexander Fuchs, Christina Moshopoulou, Sarah Bieker, Jan Hoffmann, Ivana Jelusic Maric, Torsten Hornig, Christoph Kubik, Yannick Fischer, Johannes Erhardt, Jakob Harder, Mike Odekerken, and Nico Ackermann for making this launch possible! #Condor #CondorFlugdienstGmbH #Germany #GmbH #CondorAirlines #Avation #Travel #Customer #ContactCenter #AI #CX #CCaaS #Talkdesk

🚨 You won't want to miss this game-changing CX live webinar 🚨 Ready to unlock next-level CX strategies from top industry experts? Join Cate Vanasse from Team Talkdesk for an informative, CX-focused webinar featuring Mitch Mann of Maxor National Pharmacy Services, LLC! We’re pulling back the curtain on how we helped Maxor transform their customer experience by boosting efficiency, satisfaction, and customer service quality. And the best part? You’ll walk away with powerful insights you can implement immediately, including: 🔥 Exclusive best practices 🔥 Expert tips & strategies 🔥 Real-world success stories Spots are filling fast, so be sure to register now via the link below: https://lnkd.in/gnyEHpmp #CXInnovators #Webinar #Live #LiveWebinar #April #BestPractices #CX #AI #Pharmacy #MaxorPlusPharmacy #Learning #Talkdesk #ContactCenter #CCaaS

What better way to ring in spring 2025 than with 23 #1 rankings thanks to our friends at G2!? In addition to that huge news, we've been named a Leader in the Overall Grid® Report for Contact Centers, and we've been ranked as one of the top three vendors in 75+ reports in total. We are SO thankful to our fantastic customers for our 1,700+ five-star ratings, and incredibly proud to be the CCaaS vendor with the highest number of reviews on G2! This is truly a testament to our team, vision, leadership, and positioning as we continue to dominate the enterprise contact center software space. Want to learn more about this big win for Team Talkdesk? Click the link below: https://lnkd.in/gHmU3qu5 #G2 #Talkdesk #SpringReports #OverallGridReport #ContactCenter #G2 #G2SpringReport #CCaaS #Leader #CX #AI #Software #Cloud #SaaS

Team Talkdesk is sponsoring the 2nd Annual CX Global Summit in the Philippines this year, and we can't wait to see you there! Join us at booth #04 as we lead thought-provoking discussions, moderate dynamic roundtables, lead live demos, and pass out swag across two action-packed days. Get ready for exclusive insights, powerful networking, and a chance to learn how Talkdesk is revolutionizing CX. Click the link below to learn more about our sessions and events: https://lnkd.in/g-A9FSHx #CX #GlobalSummit #Philippines #CXGlobalSummitPhilippines #AI #Event #Talkdesk #ContactCenter #CCaaS #SaaS #Software #Cloud

Have you heard of Talkdesk Copilot? Talkdesk Copilot is an AI-powered assistant that listens, guides, and assists agents during customer interactions, empowering agents to resolve customer inquiries faster, improve CX, and ensure your customers are happy 24/7/365! Check out the clip below where Clayton Lougée breaks down how Copilot has helped enterprise organizations like JK Moving Services transform volatility into stability while increasing operational efficiency. Additionally, click the link below to dive into the Forrester TEI Study, where we break down the ROI of Talkdesk, including: ⚡ How AI-driven self-service can deflect and contain calls ⚡ How AI can streamline post-call tasks to lighten agent workload ⚡ Insights into real-world customers’ investment payback period and ROI for Talkdesk CX Cloud https://lnkd.in/gwfkrBxN #Talkdesk #AI #Adoption #Clip #Learning #CX #ContactCenter #CCaaS #Software #SaaS #TEI #TEIStudy

🚨 Big Announcement 🚨 We've been named a Leader in the Overall Grid® Report for Contact Centers in the G2 Spring 2025 Reports! Not only are we ranked #1 in 23 separate G2 reports, we're also among the top three ranked vendors in 76 reports in total! As the CCaaS vendor with the highest number of reviews on G2, we could not be more proud of our 1,700+ five-star ratings! Curious why we are ranked as a leader by G2? Check out the press release below: https://lnkd.in/g2cEu5Na #G2 #Talkdesk #SpringReports #OverallGridReport #ContactCenter #G2 #G2SpringReport #CCaaS #Leader #CX #AI #Software #Cloud #SaaS

🇳🇱 Netherlands, here we come! 🌐 Join Team Talkdesk for the Netherlands Partner Academy, an inspiring, in-person event filled with cutting-edge insights, game-changing innovations, and exclusive opportunities designed just for our partners. 🤝 You won't want to miss this amazing opportunity to build the future of customer experience and strengthen our partnership together! 🗓️ March 27th in Amsterdam 📍Hotel Olympic- IJsbaanpad 12, 1076 CV 🔗 Register via the link below: https://lnkd.in/gD5juKRi #Netherlands #Amsterdam #Partner #PartnerAcademy #Talkdesk #AI #CX #ContactCenter #CCaaS #Business #SaaS #Cloud #Software

For International Women's Day and Women's History Month, we're honoring phenomenal, powerful women leading the way and defining the future of modern CX! Today, we're recognizing Melissa Chiasson, a true Momentum Maker and industry leader at Avadian Credit Union, one of our fantastic customers. As a seasoned CX expert with years of experience, we applaud Melissa for continuing to innovate, break barriers, implement positive change, embrace diversity, and represent what it means to be an amazing leader. Join us as we continue to celebrate Momentum Makers by checking out our most recent blog by Amy Payne. In the can't-miss article linked below, she shines a spotlight on the women transforming the customer experience industry with AI: https://lnkd.in/gsCxachP #IWD #InternationalWomensDay #WomensHistoryMonth #Talkdesk #Culture #Celebration #PhenomenalWoman #CX #AI #Leader